Welcome to Insight Specialty Pharmacy

Insight Specialty Pharmacy has a complete Patient Management Program that assists our patients to achieve best outcomes from their specialty medication therapies. We help the patient and provider manage costs. We offer a patient-centered approach based on evidence-based practices for each of the disease processes under the supervision of a pharmacist and trained competent staff to provide the highest quality of care possible. The plan of care is developed on evidence-based standards of care and best practice. Evidence-based health information and content for common conditions, diagnoses, and treatment diagnostics and interventions are available to patients, prescribers, or providers upon written or oral request.

All patients are automatically enrolled in the Patient Management Program. By participating in this program, you will receive an initial assessment by a pharmacist who will teach you how to effectively take your medication (frequency, route, and dose), inform you of any potential side effects, check for any drug-drug or drug-disease interactions, drug allergies, and to help alleviate any concerns. For clinical questions related to your medications, diagnosis or plan of care, pharmacists are available to you 24 hours a day, 7 days a week for an availability of 365 days a year by calling NEED NUMBER or in person during our regular business hours.

 Patient Management Program benefits include:

• Improved knowledge of medication uses and administration
• Improved medication compliance by creating an individualized plan of care tailored to you
• Advise on managing potential side effects
• Greater self-management of medications and medical conditions

Limitations of participating in the Patient Management Program include not responding to our outreach calls, providing health updates, and taking your medication on time as instructed.

 If you wish to opt-out, feel free to let us know anytime. You can opt-out and still receive refill reminder calls.

Before your care begins, a pharmacy staff member will inform you of your out-of-pocket costs, including deductibles, copays, and coinsurance.

We will submit claims to your health insurance carrier and, if your claim is denied, a staff member will notify you so that we can work together to resolve the issue.

We will notify you if we are an out of network pharmacy and will provide you with the cash price of the medication upon request.

 Our team has access to financial assistance programs to address financial barriers to starting your medication. These programs include discount coupons from drug manufacturers and assistance from various disease management foundations. We will assist you with enrollment into such programs, when available.

Your physician can send us your prescription, or you can provide it to us in person or through the mail.

You will be contacted by a team member 5-7 days prior to your refill date. If you would like to contact us for a refill, you can call us and speak to a pharmacy team member to process your refill request.

You have the option of picking up your medications or having them delivered for free to a safe location of your choice. Protecting your health information is one of our top priorities so your medications will only be released to someone you have authorized. You or someone you authorized can conveniently walk-in Monday through Friday during our hours of operation.

Always open your order and review the contents immediately after you receive them to ensure your order is correct and complete. We encourage you to properly store your medication as soon as possible. Please contact us at NEED NUMBER within one business day to report missing or damaged contents.

Prescription refills are easy with Insight Specialty Pharmacy. A pharmacy staff member will contact you seven days prior to your refill due date to set up refills, determine your compliance to the prescribed therapy, side effects, changes in your medical condition and/or regimen, collect any co-payments, and set up a pick up or delivery date and confirm a delivery address should you need delivery.

If we are unable to reach you for coordination of refill, please call and ask for a pharmacy staff member. The pharmacy will not ship refills without confirming with you first.

Prescription Transfers:  If our pharmacy can no longer service your medication, a pharmacist will transfer your prescription to another pharmacy. We will inform you of this transfer of care. Please call us if you would like to receive your medications from another pharmacy. We will assist you in transferring your prescription to the appropriate pharmacy of your choice.

Our pharmacy strives to find the most cost-efficient option for you. From time to time it may be necessary to substitute brand name drugs with a generic drug option. This could occur due to insurance carrier preference or to reduce your copay. If a substitution needs to be made, a member of the specialty pharmacy staff will contact you prior to shipping the medication to inform you of the substitution. When available, our pharmacy will default to generic to save you money. We will use brand name medication at you or your prescriber’s request.

In order to reduce harm from accidental exposure, it is important to properly dispose of any unused medication. Do not flush medicines down the sink or toilet. For instructions on how to properly dispose of unused medications, check with your local waste collection service.

You can also check the following websites for additional information:

• FDA: Where and How to Dispose of Unused Medicines – https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines

• Rx Drop Box: https://www.rxdrugdropbox.org/

 If you cannot get to a take-back program or collection receptacle, remove the prescription drug from their original containers and mix any unused medication with coffee grounds, dirt, or cat litter in a container or sealable bag to make the medication unrecognizable before throwing it away with the household trash.

Proper Disposal of Sharps: Place all needles, syringes, and other sharp objects into a sharps container. This can be provided by the pharmacy if you are prescribed an injectable medication. Once the container is full, seal the container and properly dispose of it by following your county or city regulations. Refer to the section on “Proper Disposal of Unused Medications” above.

Please do not send used sharps containers back to the pharmacy.

In the event of an emergency or disaster in your area, please contact our pharmacy to instruct us on how to deliver your medication.

 If the pharmacy may be impacted by an emergency or disaster, you will be contacted to discuss possible transfer of your medications to ensure your therapy is not interrupted.

We want you to be completely satisfied with the service we provide. If you or your caregiver have concerns, please contact us by Phone: 312-567-2050, Email: Outpatient.Pharmacy@insightchicago.com or in writing to discuss your concerns.

Adverse Reactions: An adverse reaction is defined as “Any unfavorable or unintended sign, symptom, or disease temporarily associated with the use of a drug.”

 If you suspect an adverse reaction, please contact one of our pharmacists and your physician. However, in the case of a medical emergency, please call 911 or your local emergency service for immediate assistance.